Frequently Asked Questions

Why should I trust iShine?

iShine is a locally owned and operated cleaning company serving homes and businesses throughout Central Florida. Our cleaning professionals are carefully selected, background checked, and trained in our cleaning process.

We are fully insured and take pride in dependable service, attention to detail, and treating every home or business with care and respect.

What should I do before iShine arrives?

A little preparation helps our team spend more time cleaning and less time moving personal items.

Before your appointment, we ask that you pick up clothing, toys, paperwork, and other loose belongings, clear unnecessary items from countertops, and make sure we have any gate codes, door codes, keys, or other access information we may need.

If you have special priorities or areas you would like us to avoid, please let us know before your cleaning.

Do I need to be home for my cleaning service?

No. It is completely up to you.

Many of our clients are not home while we clean. Just make sure our team has the information needed to safely access and secure your home.

What time will the iShine team arrive?

Because every home and cleaning is different, we cannot guarantee an exact arrival time.

We provide an estimated arrival window and do our best to keep you updated if the day's schedule changes.

Will I always have the same cleaners?

Not necessarily. Because we offer our staff scheduling flexibility, you may occasionally see different team members.

Whenever possible, we try to maintain consistency and send familiar team members or your team leader. Every cleaner follows the same iShine standards and procedures.

How will iShine communicate with me?

We can communicate by text and/or email, depending on your preference.

We use these methods for scheduling, arrival information, special cleaning requests, product preferences, and other service updates.

Can I give my cleaning team special instructions?

Absolutely — we encourage it.

If there is a room you want us to focus on, a particular concern, or an area you would prefer we avoid, please tell us.

For recurring requests, contact the office so we can add the information to your cleaning plan rather than requiring you to repeat it at every visit.

Is iShine pet-friendly?

Yes! We love pets.

Please let us know if pets will be home during your cleaning. If a pet may be nervous, protective, or aggressive around unfamiliar people, we ask that the pet be safely secured during our visit.

What if I need to reschedule a service?

What is included in a standard cleaning?

Standard cleaning generally includes routine cleaning of your home's main living areas, including kitchens, bathrooms, bedrooms, and common spaces.

Services may include dusting, wiping countertops and reachable surfaces, cleaning sinks and fixtures, cleaning toilets, vacuuming, sweeping, mopping, emptying trash, and other routine cleaning tasks.

For a more detailed breakdown, see our Services or New Customer Guide page.

What services are not normally included?

Some detailed services require additional time and may be added for an additional charge.

These may include inside oven cleaning, inside refrigerator cleaning, cabinet and drawer interiors, baseboard detailing, blind cleaning, interior windows, wall washing, laundry folding, bed linen changes, and other specialty requests.

We do not clean biohazards, mold-remediation projects, active pest infestations, or hazardous materials.

If you're unsure whether something is included, just ask.

Do I need to provide cleaning products or supplies?

If you have cleaning products you prefer because of fragrance, allergies, sensitivities, or personal preference, please let us know and have them available for the team.

If you have questions about what products or equipment will be needed for your service, contact us before your appointment.

Why may my first cleaning cost more?

The first cleaning often takes longer because our team is bringing your home up to the level we can maintain during future recurring visits.

There may be more built-up dust, soap scum, dirt, or areas that require additional attention during that first service.

Once your home reaches its maintenance level, recurring cleanings are generally more predictable.

How often can I schedule cleaning?

We offer cleaning schedules designed around your needs, including weekly, bi-weekly, monthly, occasional, and one-time cleaning.

We also offer move-in/move-out cleaning, vacation rental turnovers, commercial cleaning, construction cleaning, and other services.

There is no need to choose the same schedule forever — contact us if your needs change.

What if my scheduled cleaning falls on a holiday?

If your regular cleaning falls on a holiday or a date when our schedule needs to change, we will contact you.

We will work with you to find another available appointment that works with your schedule.

What is your cancellation and rescheduling policy?

There is no cancellation fee when you give us more than 24 hours' notice.

Cancellations or rescheduling requests made within 24 hours of your scheduled service are subject to a $50 fee.

Please contact us as soon as possible if you need to make a change so we can adjust our schedule.

What if something wasn't cleaned thoroughly?

We want you to be happy with your cleaning.

If you notice an area of concern, please contact us within 24 hours of your service and let us know what happened. We will work with you to address the issue.

What if something is damaged during a cleaning?

We treat every property with care and respect, but accidents can happen.

If something is damaged during your cleaning, please contact us. We will review what happened and work with you toward an appropriate resolution.

iShine is fully insured for added peace of mind.

How do I pay?

Payment is due on the day of your scheduled service.

Payment options include:

Cash • Check • Cash App

If paying by cash or check, it may be left in an agreed-upon location for the cleaning team.

Do iShine cleaners accept tips?

Yes. Tips are always appreciated, but never expected or required.

Some customers tip after individual cleanings, while others choose to give their cleaning team something around the holidays. Either is completely optional.